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                            You may pay by phone or report claims at any time. We are also available to answer your calls and emails from 8 a.m. to 5 p.m., Eastern Time, weekdays and from 8 a.m. to noon on Saturdays.

                            POLICYHOLDER CONTACTS

                            If you are a current home, auto or business policyholder seeking routine service, such as address or coverage changes or forms, please send us an email. If you are a life policyholder, please complete and return a Policy Service Form.

                            Claims
                            877-242-2544
                            Automated Pay By Phone
                            800-364-3400
                            Payment Support
                            888-242-0888
                            Online Services Support
                            888-242-0888
                            Personal Policy Services
                            888-242-8811
                            Life Policy Services
                            800-783-4479
                            Business Policy Services
                            888-242-8811

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                            OTHER CONTACTS
                            Agency Technical Support
                            866-513-1133
                            Human Resources
                            513-870-2199
                            Investor Relations
                            513-870-2768
                            Leasing
                            513-870-2203
                            Media
                            513-603-5323
                            Privacy Information
                            888-744-2170
                            Shareholder Services
                            866-638-6443
                            General Inquiries
                            513-870-2000
                            888-242-8811

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                            MAILING ADDRESS
                            P.O. Box 145496
                            Cincinnati, OH 45250-5496

                            STREET ADDRESS
                            6200 S. Gilmore Road
                            Fairfield, OH 45014-5141


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