Cincinnati puts the health and safety of our associates, agents and customers at the top of our priorities. That’s why we’ve put our business continuity plans in action, ensuring we do our part to help prevent the spread of COVID-19 while continuing to deliver the outstanding service you deserve. We know it’s important to keep our business running, ready to serve you and fulfill the promises we’ve made to you.
Ready to take your claim
Our claims associates have many virtual tools at their disposal to respond to you, conducting inspections virtually where possible and taking extra precautions when an in-person response is necessary. Report your claim to your local independent insurance agent or to us 24 hours a day, seven days a week.
Ready to answer your billing questions
If you have a question or concern about your bill, please talk to your independent agent, or contact us:
- Commercial lines billing – for direct-billed commercial, management liability or surety accounts, 877-942-2455
- Personal lines billing – 513-870-2002
- Life insurance billing – 800-783-4479
Ready to support our associates
Almost all our associates are working remotely and communicating virtually to keep our services going. While we have a limited number of associates in location critical roles reporting to our Headquarters, we’re practicing social distancing and complying with the guidance and regulations provided by government and health officials to keep our associates safe.
We continue to monitor and evaluate the pandemic daily and adjust our practices accordingly.